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Customer services

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       “Customer Service is not a department…, it’s an Attitude.”

        Service Concepts

       Arun is committed to excellent customer services.Arun aim to exceed customers’expectations and achieve total customer satisfaction by continuous improvment actions. To accomplish this,we will strive to be customer-focused,service-oriented and caring in the way we serve our customers,In addition,we will: 

        Serve our customers with sincerity,courtesy and integrity;

        Earn the trust of our customers by being professional and reliable;

        Respond promptly to customers’ requests and complains;

        Value and respect customers’views and suggestions;

        Improve services in our continuous pursuit of excellence;

        Care for the community and provide customised services;

        Establish and deliver service pledges;

        Satisfy customers’need and align our business processes with best practices.



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